Frequently Asked Questions
Everything you need to know about shopping with Never Never
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Never Never ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Never Never garments?
To maintain the quality of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of each garment.